New Functions of the CMS EHR Information Center

The Centers for Medicare & Medicaid Services (CMS) has made changes to its electronic health record (EHR) Information Center Interactive Voice Response (IVR) system, based on user feedback. The changes are intended to allow easier and more efficient access to information about the EHR Incentive Program for eligible hospitals, eligible professionals, and critical access hospitals. See the instructions for calling the EHR Information Center, below:



1. To contact the IVR, dial 1-888-734-6433 (primary number) or 888-734-6563 (TTY number).

2. Take advantage of the new options from the main menu by doing the following:

Press 1 for Hot Topics
For information on when registration begins, press 1.
For information on attestation, press 2.
For information on being a dually-eligible hospital, press 3.
For information on registration tips, press 4.
For information on payment time frames, press 5.
For information on important upcoming dates, press 6.
For information on the clinical quality measures (CQM) eReporting pilot, press 7.
For information on HPSA payments, press 8.
Press 2 for Information on NPPES and PECOS password resets
For EPs needing NPPES/PECOS password resets, press 1.
For eligible hospitals needing PECOS password resets, press 2.

Press 0 to speak with an information specialist.
For registration questions, press 1.
For all other questions, press 2.
Press # to repeat the menu
To listen to your available menu options, press #.

EHR Information Center Hours of Operation:
7:30 a.m. – 6:30 p.m. (Central Time) Monday through Friday, except federal holidays.
(General information is available on the IVR 24 hours a day, except during planned system maintenance.)