Saturday, February 20, 2010

NCQA Public Comment on Patient Experiences

NCQA seeks public comment on a core set of topics on patient experiences for evaluating practices that want to serve as medical homes. All topics are based on patient surveys/experiences of care.

Please tell us what topics of patient experiences you think NCQA should include when evaluating medical homes. Click here to access the public comment on patient experiences.

A medical home is a medical office or clinic where a team of health professionals work together to provide a new, expanded type of care to patients. Having a medical home feels like having an "old-style," traditional family doctor, but with a team of professionals that uses modern knowledge and technology to provide the best possible care for you in one location.

NCQA will consider the recommended topics of patient experience as we develop the next version of our evaluation criteria.

Members of the public are invited to comment through March 5.

Topics of Patient Experiences
Getting routine care
Getting care after hours
Access to help without making a visit
Wait time
Explains care to you
Listens and answers your questions
Respects you as a person
Seeing the same doctor or nurse
Knows you well
Involves you in decisions about your care
Helps you manage your health
Has confidence in your ability to manage your health
Is aware of your medications
Is aware of care you get from other doctors or places
Follows up on your test results
Getting all of your primary care at one location
Access to your medical records
Asks you about the quality of your care
Office staff

NCQA appreciates the time and effort organizations invest in providing comments. All feedback submitted within the public comment period is reviewed by NCQA.

For more information on public comment, contact NCQA Customer Support at (888) 275-7585.

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